https://jobs.co.uk/job/service-desk-analyst-venn-group--319e8521-0218-43b1-a0b6-174619a747a3 RSS feed for Service Desk Analyst at Venn Group. en-gb Sun, 30 Aug 2026 00:49:14 GMT https://jobs.co.uk/job/service-desk-analyst-venn-group--319e8521-0218-43b1-a0b6-174619a747a3 https://jobs.co.uk/job/service-desk-analyst-venn-group--319e8521-0218-43b1-a0b6-174619a747a3 Sat, 29 Aug 2026 11:52:58 GMT Location: Sheffield | Salary: 10000-500000 Annual | Type: Permanent | Service Desk Analyst Location: South Yorkshire Contract: Initial 3 Month Contract Working Pattern: Full Time, On Site We are currently supporting an NHS organisation in South Yorkshire with the recruitment of a Service Desk Analyst on an initial 3 month contract. You''ll join a busy IT team providing frontline support to staff across the organisation, acting as a first point of contact for technical issues and service requests. This role is fully on site and would suit someone with previous NHS or public sector experience who is comfortable working in a fast paced support environment. Key Responsibilities Provide first line IT support via phone, email and ticketing system Log, update and resolve incidents and service requests in line with agreed service levels Support users with hardware, software, account access and connectivity issues Escalate more complex issues to relevant support teams where required Assist with laptop and desktop deployments, builds and device swaps Support Microsoft 365 applications including Outlook and Teams Maintain accurate records of all support activity Deliver a high level of customer service to clinical and non clinical staff Essential Experience ... Permanent