https://jobs.co.uk/job/service-desk-analyst-swedish-speaking-sysco-international--af7f9f05-8a09-4cfb-87bb-53e3ad6afdde RSS feed for Service Desk Analyst - Swedish Speaking at Sysco International. en-gb Fri, 12 Jun 2026 18:45:39 GMT https://jobs.co.uk/job/service-desk-analyst-swedish-speaking-sysco-international--af7f9f05-8a09-4cfb-87bb-53e3ad6afdde https://jobs.co.uk/job/service-desk-analyst-swedish-speaking-sysco-international--af7f9f05-8a09-4cfb-87bb-53e3ad6afdde Fri, 12 Jun 2026 11:52:28 GMT Location: England | Salary: 10000-500000 Annual | Type: Permanent | Job Description Service Desk Analyst - Swedish Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You''ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge artic... Permanent