https://jobs.co.uk/job/service-desk-analyst-solos-consultants-ltd--feece017-7d10-4deb-a12a-b8c81c2ab962 RSS feed for Service Desk Analyst at SOLOS Consultants Ltd. en-gb Thu, 02 Jul 2026 16:07:13 GMT https://jobs.co.uk/job/service-desk-analyst-solos-consultants-ltd--feece017-7d10-4deb-a12a-b8c81c2ab962 https://jobs.co.uk/job/service-desk-analyst-solos-consultants-ltd--feece017-7d10-4deb-a12a-b8c81c2ab962 Thu, 02 Jul 2026 11:51:44 GMT Location: Coalville | Salary: 14.71-14.71 Hourly | Type: Contract | ICT Business Support Analyst £14.71 per hour - PAYE £19.61 per hour Umbrella 3 Month Contract Initially with potentially of permanent Full Time A fantastic opportunity has arisen in Coalville for an ICT Business Support Analyst on a 3-month initial contract looking for an immediate start. As the first point of contact for the Council s ICT Support Service, you will log, prioritise, and resolve ICT problems and requests, making sure support to customers is provided quickly and effectively. Main duties and responsibilities: To log, monitor and resolve service desk calls within agreed service levels Provide first line and second line support to the council s user base To install, configure and test hardware and software components. To work in an agile and flexible manner, including remote home-working and office working on a rota basis. To undertake routine operational tasks, including completing and monitoring data backups and restores. To liaise with users, support services and third-party suppliers. To be part of the IT emergency standby/on call rota, with remuneration being paid in accordance with the council s agreed Standby policy Work within an ITIL service management fram... Contract