Service Desk Analyst

ICT Business Support Analyst £14.71 per hour - PAYE £19.61 per hour Umbrella 3 Month Contract Initially with potentially of permanent Full Time A fantastic opportunity has arisen in Coalville for an ICT Business Support Analyst on a 3-month initial contract looking for an immediate start. As the first point of contact for the Council s ICT Support Service, you will log, prioritise, and resolve ICT problems and requests, making sure support to customers is provided quickly and effectively. Main duties and responsibilities: To log, monitor and resolve service desk calls within agreed service levels Provide first line and second line support to the council s user base To install, configure and test hardware and software components. To work in an agile and flexible manner, including remote home-working and office working on a rota basis. To undertake routine operational tasks, including completing and monitoring data backups and restores. To liaise with users, support services and third-party suppliers. To be part of the IT emergency standby/on call rota, with remuneration being paid in accordance with the council s agreed Standby policy Work within an ITIL service management framework General responsibilities: To always see the service through the eyes of the customer and make suggestions for improvement where appropriate To carry out duties efficiently and effectively To constantly challenge your own performance and make improvements To help build pride, passion and ..... full job details .....