Service Desk Analyst

ICT Service Desk Analyst Location: County Durham Salary: Up to 30k Working Pattern: 4 Day week, 8am - 6pm Office Attendance: Hybrid working, occasional travel to other site We are recruiting for an experienced ICT Service Desk Analyst to join a growing Technology Services team. This is an exciting opportunity to support a modern IT environment, providing high-quality 1st and 2nd line technical support while contributing to digital transformation and continuous service improvement. Working as part of a collaborative IT team, you''ll be responsible for supporting end users across a broad range of technologies, resolving technical issues, maintaining IT assets, and assisting with infrastructure and business technology projects. You''ll play a key role in ensuring technology services remain reliable, secure and customer focused. Key ResponsibilitiesProvide 1st and 2nd line technical support for hardware, software and business applications.Diagnose, troubleshoot and resolve incidents, escalating where specialist support is required.Deliver routine service requests and approved changes in line with IT service management processes. Maintain accurate records of IT assets, incidents and service requests.Support the deployment, configuration and management of laptops, desktops, mobile devices and associated technologies.Assist with infrastructure, networking and end-user computing projects.Contribute to incident, problem and change management activities to improve service ..... full job details .....