https://jobs.co.uk/job/service-desk-analyst-second-line-reed-technology--d446de84-3e89-4115-b263-e78ba02ee70f RSS feed for Service Desk Analyst (Second Line) at Reed Technology. en-gb Thu, 06 Aug 2026 00:42:00 GMT https://jobs.co.uk/job/service-desk-analyst-second-line-reed-technology--d446de84-3e89-4115-b263-e78ba02ee70f https://jobs.co.uk/job/service-desk-analyst-second-line-reed-technology--d446de84-3e89-4115-b263-e78ba02ee70f Tue, 04 Aug 2026 23:00:00 GMT Location: Sheffield | Salary: £175 - £220/day | Type: Contract | IT Service Desk Analyst (2nd Line) | 6-Month Contract We''re looking for an experienced IT Service Desk Analyst (2nd Line) to join a fast-paced global IT team on an initial 6-month contract . You''ll provide advanced technical support across end-user devices, Microsoft 365, identity management, hardware, applications, and collaboration tools, ensuring employees have the technology and support they need to succeed. What You''ll Do Resolve complex IT incidents and service requests across Windows, macOS, Microsoft 365, networking, hardware, and enterprise applications Own escalated tickets through to resolution, meeting SLAs and delivering excellent customer service Support onboarding, offboarding, hardware provisioning, software deployment, and access management Collaborate with Infrastructure, Security, and Level 3 teams to troubleshoot and resolve technical issues Provide guidance to Level 1 analysts and contribute to knowledge sharing and process improvement Maintain accurate documentation and work within a compliance-focused environment What We''re Looking For 3+ years'' experience in IT Service Desk, Desktop Support, or End User Support Strong troubleshooting sk... Contract