Service Desk Analyst (SC CLEARED)- 6-Month Contract (Inside IR35) - Warrington

Service Desk Analyst (SC CLEARED)- 6-Month Contract (Inside IR35) - Warrington Contracting role based in Warrington for a client requiring active SC clearance. You will serve as the first point of contact for all IT-related support across the designated account, resolving technical issues ranging from routine requests to complex multi-system problems within agreed SLAs, on a 24×7 shift basis. Key Responsibilities: Act as single point of contact for calls, chat, portal, and email from staff regarding IT issues Log all customer contacts and take ownership of incidents through to resolution Key incidents between client and partner ticketing systems Troubleshoot hardware (desktops, laptops, printers, phones) and software/application issues Install applications and reset passwords across enterprise systems Escalate unresolved calls to application and infrastructure support teams Monitor infrastructure alerts and respond within defined timescales Coordinate end-to-end printer incident closures within SLA What You Will Ideally Bring: Active SC clearance - mandatory, non-negotiable; applications without current SC clearance will not be considered Previous Service Desk or IT infrastructure support experience Hands-on troubleshooting ability across hardware and software in a client-facing environment Working knowledge of ITSM tools, MS Office suite, and unified communications platforms Contract Details: Duration: 6 months (with potential extension) Day Rate: Market Rate - Likely ..... full job details .....