https://jobs.co.uk/job/service-desk-analyst-reed-technology--bfe365f8-1391-4513-906d-3ac02cebf33a RSS feed for Service Desk Analyst at Reed Technology. en-gb Thu, 08 Oct 2026 22:18:56 GMT https://jobs.co.uk/job/service-desk-analyst-reed-technology--bfe365f8-1391-4513-906d-3ac02cebf33a https://jobs.co.uk/job/service-desk-analyst-reed-technology--bfe365f8-1391-4513-906d-3ac02cebf33a Wed, 07 Oct 2026 23:00:00 GMT Location: Durham | Salary: £28000 - £29000/annum | Type: Permanent | Durham | 4-Day Working Week | Permanent Looking for an IT support role that gives you a genuine four-day working week while still offering plenty of opportunity to develop your technical skills? We''re working with a large North East organisation that is continuing to invest in and grow its internal IT function. They''re looking for a Service Desk Analyst to join their Durham-based team, providing hands-on 1st and 2nd line support to colleagues across the organisation. The IT function operates across Durham and Newcastle , with this position primarily based in Durham, although there will be some travel to the Newcastle site when required. What you''ll be doing You''ll be part of the frontline IT support team, taking ownership of incidents and service requests and helping users with a broad range of day-to-day technical issues. The role will include: Providing 1st and 2nd line IT support Troubleshooting, diagnosing and resolving incidents Managing service requests through to resolution Supporting end-user devices, hardware and mobile technology Maintaining accurate records of IT equipment and assets Carrying out routine changes and escalating more complex technic... Permanent