https://jobs.co.uk/job/service-desk-analyst-reed-technology--b1a89b91-162e-4c6e-825b-9ba959c6eb5c RSS feed for Service Desk Analyst at Reed Technology. en-gb Thu, 18 Jun 2026 19:15:10 GMT https://jobs.co.uk/job/service-desk-analyst-reed-technology--b1a89b91-162e-4c6e-825b-9ba959c6eb5c https://jobs.co.uk/job/service-desk-analyst-reed-technology--b1a89b91-162e-4c6e-825b-9ba959c6eb5c Wed, 17 Jun 2026 23:00:00 GMT Location: Newcastle upon Tyne | Salary: £27000 - £30000/annum | Type: Permanent | IT First Line Service Desk Analyst - 12 Month FTC Location: Newcastle Salary: -27 - -30k 9-5 Day Shifts Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance to be part of a dynamic IT team, providing essential support and making a real impact on our operations. Day-to-Day of the Role: Provide technical support, training, and advice to colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers and the IT organisation, managing expectations and setting the standard for customer engagement. Maintain a high level of customer service, understanding the impact of issues on customers and the business, and managing them appropriately. Continuously update and share knowledge of supported products and services. Understand the company''s organisation and the customers of the Service Desk. Adhere to, promote, and support the company''s... Permanent