https://jobs.co.uk/job/service-desk-analyst-reed-technology--7cd8a5c5-e304-4ae8-bc03-3f15873dc28d RSS feed for Service Desk Analyst at Reed Technology. en-gb Fri, 09 Oct 2026 19:17:19 GMT https://jobs.co.uk/job/service-desk-analyst-reed-technology--7cd8a5c5-e304-4ae8-bc03-3f15873dc28d https://jobs.co.uk/job/service-desk-analyst-reed-technology--7cd8a5c5-e304-4ae8-bc03-3f15873dc28d Fri, 09 Oct 2026 11:54:06 GMT Location: Durham | Salary: 28000.00-28000.00 Annual | Type: Permanent | Durham 4-Day Working Week PermanentLooking for an IT support role that gives you a genuine four-day working week while still offering plenty of opportunity to develop your technical skills?We''re working with a large North East organisation that is continuing to invest in and grow its internal IT function. They''re looking for a Service Desk Analyst to join their Durham-based team, providing hands-on 1st and 2nd line support to colleagues across the organisation.The IT function operates across Durham and Newcastle, with this position primarily based in Durham, although there will be some travel to the Newcastle site when required.What you''ll be doingYou''ll be part of the frontline IT support team, taking ownership of incidents and service requests and helping users with a broad range of day-to-day technical issues. The role will include:Providing 1st and 2nd line IT supportTroubleshooting, diagnosing and resolving incidentsManaging service requests through to resolutionSupporting end-user devices, hardware and mobile technologyMaintaining accurate records of IT equipment and assetsCarrying out routine changes and escalating more complex technical issuesSupporting wider infrastruc... Permanent