Service Desk Analyst

Durham 4-Day Working Week PermanentLooking for an IT support role that gives you a genuine four-day working week while still offering plenty of opportunity to develop your technical skills?We''re working with a large North East organisation that is continuing to invest in and grow its internal IT function. They''re looking for a Service Desk Analyst to join their Durham-based team, providing hands-on 1st and 2nd line support to colleagues across the organisation.The IT function operates across Durham and Newcastle, with this position primarily based in Durham, although there will be some travel to the Newcastle site when required.What you''ll be doingYou''ll be part of the frontline IT support team, taking ownership of incidents and service requests and helping users with a broad range of day-to-day technical issues. The role will include:Providing 1st and 2nd line IT supportTroubleshooting, diagnosing and resolving incidentsManaging service requests through to resolutionSupporting end-user devices, hardware and mobile technologyMaintaining accurate records of IT equipment and assetsCarrying out routine changes and escalating more complex technical issuesSupporting wider infrastructure, networking and end-user computing projectsContributing to continuous improvements across the IT serviceWhat we''re looking forYou don''t need to know absolutely everything technically. We''re looking for someone with a solid foundation in IT support who enjoys troubleshooting, takes ownership ..... full job details .....