https://jobs.co.uk/job/service-desk-analyst-reed-technology--77b5017e-78de-4237-ae10-36e56894489f RSS feed for Service Desk Analyst at Reed Technology. en-gb Sat, 20 Jun 2026 12:13:44 GMT https://jobs.co.uk/job/service-desk-analyst-reed-technology--77b5017e-78de-4237-ae10-36e56894489f https://jobs.co.uk/job/service-desk-analyst-reed-technology--77b5017e-78de-4237-ae10-36e56894489f Fri, 19 Jun 2026 11:51:41 GMT Location: City | Salary: 27000.00-27000.00 Annual | Type: Any | IT First Line Service Desk Analyst - 12 Month FTCLocation: NewcastleSalary: £27 - £30k 9-5 Day ShiftsJoin a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance to be part of a dynamic IT team, providing essential support and making a real impact on our operations.Day-to-Day of the Role:Provide technical support, training, and advice to colleagues across the entire infrastructure via phone, email, walk-up, and chat.Collaborate with the wider IT team to resolve issues and improve service delivery.Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets.Act as a communication bridge between customers and the IT organisation, managing expectations and setting the standard for customer engagement.Maintain a high level of customer service, understanding the impact of issues on customers and the business, and managing them appropriately.Continuously update and share knowledge of supported products and services.Understand the company''s organisation and the customers of the Service Desk.Adhere to, promote, and support the company''s Information Security policies.Require... Any