Service Desk Analyst

IT Service Desk Analyst Remote/Liverpool (on site once a week) £150 per day (Inside IR35) 3 month + contract (could go permanent) An IT Service Desk Access Control Analyst is required to join a leading legal organisation on Working as part of the wider IT Service Desk function, you''ll have a particular focus on user access, account administration and permissions, while also providing general Service Desk support when required. This would suit an experienced Service Desk / IT Support Analyst who has had exposure to Active Directory, user accounts and access management and would like to develop further in this area. Responsibilities: Processing and managing user access requests and incidents Creating, amending, disabling and re-enabling user accounts Managing permissions and security group memberships Supporting Joiner, Mover and Leaver (JML) processes Ensuring appropriate approvals are in place before granting access Maintaining accurate ticket records and audit trails Identifying and escalating access or security concerns Working with IT, Information Security and other internal stakeholders Providing phone and ticket-based Service Desk support when required Contributing to process improvements and documentation Experience required: Previous experience within an IT Service Desk, IT Support or access administration environment Experience supporting users through calls, tickets and email Good understanding of user accounts, permissions and security groups Experience using an ..... full job details .....