https://jobs.co.uk/job/service-desk-analyst-purple-placements--d17e1c4f-dd30-47db-a6ad-f4a3c09d4a57 RSS feed for Service Desk Analyst at Purple Placements. en-gb Thu, 21 May 2026 21:46:01 GMT https://jobs.co.uk/job/service-desk-analyst-purple-placements--d17e1c4f-dd30-47db-a6ad-f4a3c09d4a57 https://jobs.co.uk/job/service-desk-analyst-purple-placements--d17e1c4f-dd30-47db-a6ad-f4a3c09d4a57 Wed, 20 May 2026 11:53:18 GMT Location: Abingdon | Salary: 26000.00-26000.00 Annual | Type: Permanent | Service Desk Analyst - 24/7 Shift Rota This role provides 1st line technical support to our customers, troubleshooting problems remotely (by telephone, email, or remote access) or scheduling Field Engineers to provide on-site break-fix support.Service Desk Analyst tasks and responsibilities will include:Ensuring tickets are resolved in accordance with service level agreements (SLAs)Always providing excellent customer service, striving to exceed client and business expectationsLiaising with other internal departments and external partners to resolve tickets when requiredOn occasion, assisting the Helpdesk Scheduling Assistant with scheduling Field Engineers for site visits when problems cannot be resolved remotelyThe above is not an exhaustive list of duties and you may be expected to perform different tasks as necessary to meet the overall business objectives of the organisation.About youWe are seeking someone with experience in troubleshooting IT problems and supporting IT hardware, which includes printers, laptops, desktops, and mobile devices. This experience can be gained through previous roles or through academic study, such as a college or university course. Additionally, exc... Permanent