Service Desk Analyst

Service Desk Analyst - HybridOur client is urgently looking for an experienced Service Desk Analyst to join their team based in Epsom, on a permanent basis.The Service Desk Analyst will provide 1st line support for all Incidents and Service Requests as well as some 2nd and 3rd line support to specific services. This is a hybrid role that requires support to be provided face to face onsite as well as remotely via MS Teams andamp; Telephone.You will be rewarded with an excellent salary as well as a brilliant benefits package including annual leave, pension scheme, hybrid working, discretionary bonus, medical cover, car scheme, on-site parking and food facilities, as well as many, many more perks!Service Desk Analyst - Key Skills: 5+ years'' experience in Service Desk support preferably in a busy environment undertaking a technical customer facing roleWorking knowledge and understanding of ITIL framework and the ability to demonstrate this in a practical wayStrong experience of Microsoft Windows 11 support and installationStrong Microsoft Office and Office 365 skillsClient patching and collection management using SCCMActive Directory and other account administration experienceExperience working with and adhering to proceduresStrong documentation skillsPrides themselves on being reliable, punctual and creating an environment in which people feel comfortable to work to the best of their abilityExcellent customer service skills, the ability to build strong relationships across the ..... full job details .....