https://jobs.co.uk/job/service-desk-analyst-proactive-appointments--3a123aee-7691-4ca0-84f8-2b2298e437e5 RSS feed for Service Desk Analyst at Proactive Appointments. en-gb Mon, 01 Jun 2026 17:20:01 GMT https://jobs.co.uk/job/service-desk-analyst-proactive-appointments--3a123aee-7691-4ca0-84f8-2b2298e437e5 https://jobs.co.uk/job/service-desk-analyst-proactive-appointments--3a123aee-7691-4ca0-84f8-2b2298e437e5 Mon, 01 Jun 2026 11:51:02 GMT Location: Solihull | Salary: 28000.00-28000.00 Annual | Type: Permanent | Service Desk Analyst Shifts operating between 8am-6pmWe are looking for a proactive and customer-focused IT Service Desk Analyst to join their IT Service Desk team. You will play a key role in supporting business operations by delivering high-quality technical support, fulfilling IT service requests, and contributing to a range of technical and business projects.This is an excellent opportunity for an experienced IT support professional who enjoys working in a fast-paced environment, managing priorities effectively, and helping to drive continuous improvement across IT services.Key ResponsibilitiesProvide first- and second-line technical support, ensuring incidents and service requests are prioritised and resolved in line with agreed SLAs.Accurately log support calls and update actions to agreed standards.Manage high-priority incidents and coordinate communication and resolution activities.Ensure compliance with IT security policies and procedures, escalating any breaches as appropriate.Follow established change control processes.Liaise with third-party suppliers to resolve issues and deliver services.Manage the full lifecycle of end-user computing devices, including procurement, b... Permanent