Service Desk Analyst

Service Desk Analyst Shifts operating between 8am-6pmWe are looking for a proactive and customer-focused IT Service Desk Analyst to join their IT Service Desk team. You will play a key role in supporting business operations by delivering high-quality technical support, fulfilling IT service requests, and contributing to a range of technical and business projects.This is an excellent opportunity for an experienced IT support professional who enjoys working in a fast-paced environment, managing priorities effectively, and helping to drive continuous improvement across IT services.Key ResponsibilitiesProvide first- and second-line technical support, ensuring incidents and service requests are prioritised and resolved in line with agreed SLAs.Accurately log support calls and update actions to agreed standards.Manage high-priority incidents and coordinate communication and resolution activities.Ensure compliance with IT security policies and procedures, escalating any breaches as appropriate.Follow established change control processes.Liaise with third-party suppliers to resolve issues and deliver services.Manage the full lifecycle of end-user computing devices, including procurement, build, deployment, maintenance, upgrades, and secure disposal.Help ensure adequate Service Desk coverage during supported business hours.Participate in IT projects and service improvement initiatives.Provide remote support to users across multiple office locations.Monitor infrastructure status and ..... full job details .....