Service Desk Analyst - Poole - Hybrid (4 DPW On-Site)

Service Desk Analyst - Up to £36K PA - Poole - Hybrid (4 DPW On-Site) Location: Poole - Hybrid (4DPW On-Site)Salary: £30-36K Per AnnumBenefits: Discretionary bonus, healthcare, pension, life assurance, hybrid working, career development, and regular team events The Client:We are partnering with a growing technology business delivering complex software solutions to customers across the UK. With an established customer base, a strong market presence and a focus on service excellence, they are looking to strengthen their Service team with the addition of a Service Desk Analyst.This is an opportunity to join a collaborative organisation where you''ll have real ownership, exposure to a variety of technologies and the chance to contribute to both operational improvements and key business projects. The Candidate:You will have experience working within a Service Desk, Application Support, IT Support or Technical Support environment, ideally within a software, SaaS or technology-led business.You''ll be customer-focused, highly organised and comfortable managing multiple priorities in a fast-paced environment. Experience working within ITIL-based processes, handling incidents, problems and service requests is essential, alongside the ability to communicate effectively with both technical and non-technical stakeholders.We''re looking for someone who combines strong technical capability with a genuine passion for customer service. You''ll take ownership of issues, enjoy solving problems ..... full job details .....