https://jobs.co.uk/job/service-desk-analyst-picture-more--4a1f90e1-e510-4628-90ed-520dfdd9ea29 RSS feed for Service Desk Analyst at Picture More. en-gb Fri, 22 May 2026 03:06:08 GMT https://jobs.co.uk/job/service-desk-analyst-picture-more--4a1f90e1-e510-4628-90ed-520dfdd9ea29 https://jobs.co.uk/job/service-desk-analyst-picture-more--4a1f90e1-e510-4628-90ed-520dfdd9ea29 Wed, 20 May 2026 11:53:20 GMT Location: Peterborough | Salary: 25000.00-25000.00 Annual | Type: Permanent | IT Service Desk AnalystAre you an IT support professional who thrives on solving problems and delivering exceptional customer service?We are working with a well-established organisation looking for a Service Desk Analyst to join their IT Service Delivery team. This is a fantastic opportunity to develop your technical skills in a fast-paced, collaborative environment with a mix of office and remote working.Key details:Salary: £27,000 Location: Peterborough Home based shifts: 7:00am and 10:30am startOffice-based shifts (minimum 3 days on-site): 08:00 to 16:30 and 10:00 to 18:30 Benefits:25 days holiday Contributory pension Life assurance Private medical healthcare after 1 year Interest-free season ticket loan Cycle to work scheme What you''ll be doing:Acting as the first point of contact for IT support queries via phone, email, and ticketing systems Diagnosing and resolving hardware and software issues Logging, prioritising, and managing incidents through to resolution Escalating complex issues where required Supporting a range of technologies including Active Directory, VPNs, mobile devices, and CRM systems Ensuring excellent communication and regular updates to end users What we''r... Permanent