Service Desk Analyst

IT Service Desk AnalystAre you an IT support professional who thrives on solving problems and delivering exceptional customer service?We are working with a well-established organisation looking for a Service Desk Analyst to join their IT Service Delivery team. This is a fantastic opportunity to develop your technical skills in a fast-paced, collaborative environment with a mix of office and remote working.Key details:Salary: £27,000 Location: Peterborough Home based shifts: 7:00am and 10:30am startOffice-based shifts (minimum 3 days on-site): 08:00 to 16:30 and 10:00 to 18:30 Benefits:25 days holiday Contributory pension Life assurance Private medical healthcare after 1 year Interest-free season ticket loan Cycle to work scheme What you''ll be doing:Acting as the first point of contact for IT support queries via phone, email, and ticketing systems Diagnosing and resolving hardware and software issues Logging, prioritising, and managing incidents through to resolution Escalating complex issues where required Supporting a range of technologies including Active Directory, VPNs, mobile devices, and CRM systems Ensuring excellent communication and regular updates to end users What we''re looking for:Strong customer service and communication skills Experience working in a service desk or IT support environment Familiarity with ITIL processes A proactive and positive attitude with strong attention to detail Ability to work both independently and as part of a team If you''re looking ..... full job details .....