https://jobs.co.uk/job/service-desk-analyst-msp-north-london-thames-360--97a59a04-9f00-4b70-83fa-da20058cced2 RSS feed for Service Desk Analyst MSP North London at THAMES 360. en-gb Tue, 14 Jul 2026 15:27:57 GMT https://jobs.co.uk/job/service-desk-analyst-msp-north-london-thames-360--97a59a04-9f00-4b70-83fa-da20058cced2 https://jobs.co.uk/job/service-desk-analyst-msp-north-london-thames-360--97a59a04-9f00-4b70-83fa-da20058cced2 Tue, 14 Jul 2026 11:52:31 GMT Location: London | Salary: 26000.00-26000.00 Annual | Type: Permanent | Service Desk Analyst (1st Line)London (NW6) Hybrid (3 days onsite, 2 days remote) Occasional client travelAre you passionate about delivering exceptional IT support and solving problems with a smile? Do you thrive in a fast-paced environment where great customer service meets technical expertise? We''re looking for a motivated Service Desk Analyst to join our dynamic Service Delivery Team as the first point of contact for our clients'' IT needs.About the RoleAs a Service Desk Analyst, you''ll play a vital role in ensuring our clients receive fast, friendly, and effective support. You''ll handle incoming requests, diagnose and resolve issues efficiently, and help keep businesses running smoothly every day.Key ResponsibilitiesAct as the first point of contact for client IT requests and issues via phone, email, and our ticketing systemDiagnose and resolve 1st line tickets within agreed target resolution timesAccurately log, classify, and document tickets with clear, detailed notes throughout their lifecycleDeliver outstanding customer service and a positive experience at all timesManage your personal ticket queue, prioritise workload, and escalate issues following internal processesLi... Permanent