https://jobs.co.uk/job/service-desk-analyst-michael-page-technology--420cbb91-e0e1-4b4b-a0f1-a7d72ca9fb26 RSS feed for Service Desk Analyst at Michael Page Technology. en-gb Tue, 28 Apr 2026 21:07:38 GMT https://jobs.co.uk/job/service-desk-analyst-michael-page-technology--420cbb91-e0e1-4b4b-a0f1-a7d72ca9fb26 https://jobs.co.uk/job/service-desk-analyst-michael-page-technology--420cbb91-e0e1-4b4b-a0f1-a7d72ca9fb26 Tue, 28 Apr 2026 11:53:19 GMT Location: Stevenage | Salary: 180.00-180.00 Daily | Type: Temporary | An entry-level Service Desk Analyst role focused on delivering high-quality first-line support and an excellent digital workplace experience. You will provide friendly, responsive technical assistance, resolve common IT issues, and support colleagues in using workplace technology effectively, escalating more complex problems where required.Client DetailsThis organisation is a well-established entity within the Not for Profit industry, known for its contributions to research and innovation. Operating as part of a medium-sized team, the company prioritises technological excellence to support its operations.DescriptionAct as first point of contact for IT support requests via ticketing system and walk-upsResolve common hardware, software and access issues at first-line levelLog, update and manage incidents and service requests in line with SLAsProvide clear guidance to users on Microsoft 365, Teams, OneDrive and workplace toolsSupport device setup, onboarding and offboarding for new starters and leaversAssist with basic user access requests, password resets and MFA queriesEscalate complex issues to second-line teams with clear documentationSupport asset tracking, equipment setup and ba... Temporary