Service Desk Analyst

An entry-level Service Desk Analyst role focused on delivering high-quality first-line support and an excellent digital workplace experience. You will provide friendly, responsive technical assistance, resolve common IT issues, and support colleagues in using workplace technology effectively, escalating more complex problems where required.Client DetailsThis organisation is a well-established entity within the Not for Profit industry, known for its contributions to research and innovation. Operating as part of a medium-sized team, the company prioritises technological excellence to support its operations.DescriptionAct as first point of contact for IT support requests via ticketing system and walk-upsResolve common hardware, software and access issues at first-line levelLog, update and manage incidents and service requests in line with SLAsProvide clear guidance to users on Microsoft 365, Teams, OneDrive and workplace toolsSupport device setup, onboarding and offboarding for new starters and leaversAssist with basic user access requests, password resets and MFA queriesEscalate complex issues to second-line teams with clear documentationSupport asset tracking, equipment setup and basic AV/meeting room technologyFollow IT processes, security standards and documentation proceduresProfileA successful Service Desk Analyst should have:Experience in a junior IT support or Service Desk role preferredStrong customer service skills and a helpful, approachable mannerGood working ..... full job details .....