Service Desk Analyst

Service Desk Analyst - Tier 1PermanentYork - Hybrid working - 2 days a week on siteMy client is undergoing an exciting IT transformation and as such has a requirement for additional Support in the team.This role is a great opportunity for a recent graduate or someone looking to make their first step within IT support.Full training will be providedKey skills include:1st line support experience working in a similar customer facing role.Experience working to and reporting against SLAsKnowledge of Windows 10 and Microsoft Office 2016.Excellent communication skills, at all levels, with technical and non-technical audiences.Provide consistently, excellent levels of customer service.Ability to learn quickly and share knowledge with other team members.Strong methodical troubleshooting/problem-solving skills.If you are interested and looking for your next role, please apply with a copy of your CV, or email - (see ..... full job details .....