Service Desk Analyst

IT Support AnalystA fast-growing technology company is looking for an IT Support Analyst to join their team. This is a front-line support role, ideal for someone with a technical mindset and a passion for problem-solving. You''ll be assisting users with day-to-day technical issues and supporting a variety of IT services and connectivity solutions.Role and Responsibilities: Provide first-line support via phone, email, and chatRecord and manage tickets accuratelyTroubleshoot issues related to networks, connectivity, telephony, and related servicesGuide users through basic fixes; escalate more complex problemsMonitor systems and identify early signs of service disruptionSupport device setup, updates, and basic configurationMaintain clear and helpful documentationContribute ideas for improving support processesEssential Skills and Experience:Understanding of networking basics: IP, DNS, DHCP, VPN, etcStrong communication skills with a customer-first mindsetConfidence in resolving technical issues and escalating appropriatelyOrganised, curious, and eager to build technical knowledgeAbility to work effectively under pressure and manage multiple tasksDesirable:Previous experience in a service desk, ISP, or tech support environmentFamiliarity with tools like ticketing systems and network monitoring platformsKnowledge of setting up network devices (routers, modems)Certifications such as CompTIA A+, Network+, or similarPackage: Salary up to 26,000Ongoing training and developmentStrong ..... full job details .....