Service Desk Analyst

Service Desk Analyst - Newcastle - Onsite 5 days - Government - SC ClearanceI have an immediate opportunity for an experienced Service Desk Analyst to join a busy team that support our government client. You will handle both 1st and 2nd line IT queries on a wide range of devices and tools. You''ll keep technology running smoothly for staff using laptops, mobiles, VoIP and cloud-based office services.Due to the nature of the role, ideal candidates will hold active SC Clearance and are able to work onsite 5 days per week in Newcastle, 8.00 am to 4.00 pm.I am keen to speak with candidates who haveExperience working in a Service Desk environment covering 1st and 2nd line functions.Strong commitment to customer service and user satisfaction.Ability to take ownership of issues and see them through to resolution.Confident communicator who can explain technical matters to both technical and non-technical users.Interest in using new and emerging technologies to support users effectively.Desirable: ITIL accreditation or experience in an ITIL-based environment.Desirable: Experience or knowledge of Google Workspace and MacOS.Apply now for immediate ..... full job details .....