https://jobs.co.uk/job/service-desk-analyst-helpdesk-analyst-hays-specialist-recruitment-limited--37356786-0cb8-4080-b28f-2643f882cb0d RSS feed for Service Desk Analyst / Helpdesk Analyst at Hays Specialist Recruitment Limited. en-gb Thu, 22 Oct 2026 17:00:52 GMT https://jobs.co.uk/job/service-desk-analyst-helpdesk-analyst-hays-specialist-recruitment-limited--37356786-0cb8-4080-b28f-2643f882cb0d https://jobs.co.uk/job/service-desk-analyst-helpdesk-analyst-hays-specialist-recruitment-limited--37356786-0cb8-4080-b28f-2643f882cb0d Thu, 22 Oct 2026 11:54:59 GMT Location: Wakefield | Salary: 10000-500000 Daily | Type: Permanent | Service Desk Analyst / Helpdesk Analyst Duration: To 29th January 2027 initially Rate: £146.25 - £160.77 per day (NHS Band 4) IR35: In scopeLocation: Wakefield - On site We are seeking an experienced and customer-focused Service Desk Analyst to provide first-line IT support within a busy operational environment. Act as the first point of contact for IT incidents and service requests. Provide support via telephone, email, self-service portal and walk-up channels. Log, prioritise and manage incidents using a Service Management system. Resolve hardware, software and user access issues or escalate where required. Maintain accurate ticket records and ensure service levels are achieved. Configure and support desktops, laptops, mobile devices, printers and associated software. Deliver excellent customer service and communicate effectively with users of varying technical ability. Sought: Previous Service Desk or 1st Line IT Support experience. Experience supporting multiple customer contact channels. Experience using Service Management tools. Good knowledge of Microsoft Windows and Microsoft 365/Office applications. Understanding of incident and request management processes. Experience... Permanent