https://jobs.co.uk/job/service-desk-analyst-gleeson-recruitment-group--786f55d7-b791-4753-87c4-0351f6291c36 RSS feed for Service Desk Analyst at Gleeson Recruitment Group. en-gb Thu, 21 May 2026 23:04:09 GMT https://jobs.co.uk/job/service-desk-analyst-gleeson-recruitment-group--786f55d7-b791-4753-87c4-0351f6291c36 https://jobs.co.uk/job/service-desk-analyst-gleeson-recruitment-group--786f55d7-b791-4753-87c4-0351f6291c36 Wed, 20 May 2026 11:53:10 GMT Location: West Midlands | Salary: 10000-500000 Annual | Type: Permanent | We are currently recruiting for two IT Support Technicians to join a growing Service Desk function. We are looking to bring in enthusiastic and capable IT Support professionals who are keen to develop their careers within IT support.These roles will act as the first point of contact for internal users, delivering fast, accurate, and customer-focused technical assistance while ensuring incidents are effectively trailed, resolved, or escalated when required. Full training will be provided, including exposure to bespoke systems and internal platforms.Skills and ExperienceProviding Level L1/L2 support across hardware, software, and account issuesTroubleshooting Windows 10/11 devices, laptops, desktops, mobile devices and printersHandling user account and access administration (AD, M365, Exchange, Intune)Supporting onboarding/offboarding and ensuring users have the tools they needSpotting recurring issues and contributing ideas to improve the service deskDelivering exceptional support to all users, including executive stakeholdersStrong aptitude and problem-solving mindsetPositive personality with excellent communication skillsA genuine willingness to learn, take initiative, and make th... Permanent