Service Desk Analyst - FTC

Willmott Dixon is looking for a customer-focused and proactive Service Desk Analyst to join the IT team on a 12 month fixed term contract. This is an exciting opportunity to play a key role in delivering a professional, responsive, and high-quality IT support service to colleagues across the business. Working in a hybrid environment, with a mixture of office based at our Head Office in Letchworth Garden City and remote working. You''ll be the first point of contact for colleagues seeking IT support. You''ll provide assistance through telephone, self-service, chat, and email channels, helping to ensure a seamless technology experience across the organisation. If you''re passionate about technology, enjoy problem-solving, and take pride in delivering excellent customer service, we''d love to hear from you. Key Responsibilities Provide professional, customer-focused IT support through telephone, self-service, chat, and email channels. Take ownership of incidents and service requests from initial contact through to resolution, ensuring customers receive timely updates throughout. Troubleshoot and resolve a wide range of end-user IT issues, escalating complex problems to specialist teams when required. Manage and prioritise workloads effectively using the IT Service Management platform. Maintain accurate records of incidents, requests, resolutions, and customer communications. Collaborate with Digital Workplace and wider IT teams to deliver a consistent and seamless support ..... full job details .....