https://jobs.co.uk/job/service-desk-analyst-ecs-resource-group-ltd--906ea2b3-6418-4f35-b459-b876dc4ab50d RSS feed for Service Desk Analyst at ECS Resource Group Ltd. en-gb Wed, 10 Jun 2026 16:43:11 GMT https://jobs.co.uk/job/service-desk-analyst-ecs-resource-group-ltd--906ea2b3-6418-4f35-b459-b876dc4ab50d https://jobs.co.uk/job/service-desk-analyst-ecs-resource-group-ltd--906ea2b3-6418-4f35-b459-b876dc4ab50d Tue, 02 Jun 2026 23:00:00 GMT Location: Reading | Salary: £230/day Inside IR35 (Umbrella Company) | Type: Contract | SC Cleared Service Desk Analyst Location: Reading (Onsite) Rate: -230 per day Contract Length: 6 months Profile: Dedicated and security-cleared Service Desk Analyst with proven experience providing 1st and 2nd line IT support within secure and fast-paced environments. Skilled in troubleshooting hardware, software, and network issues while delivering excellent customer service. Holds active Security Clearance (SC) with a strong understanding of ITIL processes, incident management, and working within SLAs. Key Responsibilities Provide 1st/2nd line support via phone, email, and ticketing systems Troubleshoot and resolve desktop, application, and network issues Manage user accounts, permissions, and access requests in Active Directory Support Microsoft 365 (Outlook, Teams, SharePoint) Log, prioritise, and resolve incidents in line with SLAs Escalate complex issues to 3rd line teams where required Assist with onboarding/offboarding of users Maintain documentation and knowledge base articles Ensure compliance with security policies in SC-cleared environments ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy. Contract