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Permanent

Service Desk Analyst

Birmingham
money-bag £25000 - £30000/annum
Posted 2 days ago

Service Desk Analyst - Aston, Birmingham

Salary: -25,500 - -30,000

Full-Time | 40 Hours per Week

My client is seeking a Service Desk Analyst to be the first point of contact for IT support across multiple sites. This is a fantastic opportunity to join a dynamic team and play a key role in delivering high quality technical support.

Key Responsibilities

  • Provide day to day support for hardware, software, telephony, and data connections.
  • Assist with operational tasks and infrastructure projects.
  • Deliver user training and support PC/laptop provisioning.
  • Act as the "face of IT," engaging with staff at all levels.

Essential Skills & Experience

  • Previous hands on experience with desktops, laptops, printers, mobile devices, and telephony systems.
  • Solid understanding of LAN/WAN, VPN, wireless LAN, MS Active Directory, and Office 365.
  • Ability to manage OS updates, antivirus solutions, and business application installations.
  • Strong problem-solving skills and a customer-focused approach.
  • Professional, polite, and helpful communication style.
  • Experience in training users on hardware and software.

ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process

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