Service Desk Analyst

Service Desk Analyst

Remote/Liverpool (on site once a week)

-150 per day (Inside IR35)

4 months +

A Client Services Analyst is required for our client who are based in Liverpool. This hybrid role supports both clients and internal teams, ensuring top-tier service across a range of client-facing software. If you''re passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit.

Responsibilities-

First-line support via phone and email

Incident management using ServiceNow

Troubleshooting and resolving technical issues

Managing ticket queues and escalations

Collaborating with internal and external teams

Supporting software like O365, Windows 10/11, SharePoint, and more

Experience required-

Strong customer service skills

Experience in 1st Line IT support

Excellent communication and problem-solving abilities

Familiarity with ServiceNow and ITIL practices

Knowledge of O365, Windows, SharePoint, and client-facing platforms