https://jobs.co.uk/job/service-desk-analyst-claranet-limited--3cc3ab05-7581-4d85-8aa0-7a1e96789bfc RSS feed for Service Desk Analyst at Claranet Limited. en-gb Mon, 01 Jun 2026 17:12:54 GMT https://jobs.co.uk/job/service-desk-analyst-claranet-limited--3cc3ab05-7581-4d85-8aa0-7a1e96789bfc https://jobs.co.uk/job/service-desk-analyst-claranet-limited--3cc3ab05-7581-4d85-8aa0-7a1e96789bfc Mon, 01 Jun 2026 11:50:44 GMT Location: Gloucester | Salary: 10000-500000 Annual | Type: Permanent | The RoleWe are looking for a customer-focused and proactive Service Desk Analyst to join Claranet''s Managed Services team. In this role, you will provide first-line technical support to customers, ensuring high levels of service through effective ticket management, issue resolution, and clear communication. You''ll play a key part in delivering an excellent customer experience by resolving incidents efficiently, collaborating with internal teams and third-party suppliers, and continuously developing your technical expertise across our product portfolio.Key ResponsibilitiesEnsure that the highest levels of service are delivered to Claranet''s customersProviding telephone and ticketing based customer supportAssess the impact and urgency of tickets and gather the appropriate information for the type of requestResponsible for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA''s and that all issues are resolved quickly and efficientlyMaintain accurate records of activity taken throughout the lifecycle of a ticketManagement of escalation through other teams ensuring high quality of feedback and service to customers at all timesLiaising w... Permanent