Negotiable
OverviewJoin to apply for the
Service Desk Analyst
role at
City Football Group .
Our Story: Established in 2013, City Football Group is the world’s leading private owner and operator of football clubs, with total or partial ownership of twelve clubs across the world. City Football Group also invests in other football related businesses and serves as a global commercial platform for our partners, whilst fulfilling our purpose of empowering better lives through football on a local and global scale, consistent with what “City” football has meant to people for over a century.
Location: Manchester, GBOpening Date: 24 Sept 2025Full Time / Part Time: Full TimeContract Type: Permanent
Closing Date of Applications - 08/10/25
PurposeThe individual will work as part of CFG’s Service Desk team which is responsible for supporting and maintaining IT systems and providing efficient desktop support to all business users. The role will be responsible for the handling of IT tickets raised, initial diagnosis, resolution and assignment to the appropriate member of the team.
Your ImpactBusiness SupportAs part of the Service Desk team, you will be part of a team providing a high level of support to global users.
Customer ServiceAs the single point of contact for all IT related matters for the business, the Service Desk handles all incoming queries and help requests from end users. It is the responsibility of the Service Desk Analyst to ensure that all tickets are logged, categorised and assigned to the correct person for actioning, providing regular updates to the customer where necessary.
Technical Support and TroubleshootingAs the single point of contact, the Service Desk Analyst will attempt to resolve technical issues as they arrive where possible. For more advanced technical issues, detailed information should be received in order to provide whoever the ticket is assigned to as much information as possible to assist with resolution.
What we are looking for
Proven customer service record with a corporate client base
Knowledge of user account administration in Office 365
Previous experience of working on a helpdesk
Minimum 1-year experience in a similar role
Excellent communication skills
Strong attention to detail in logging support tickets
Assertive, confident and professional manner
Flexible and adaptable as the business demands
Good general IT technical knowledge
Experience on Microsoft applications
Desirable
Knowledge of ITIL processes
Experience in mobile and tablet devices
Experience in supporting Mac operating systems
Experience administering user accounts in business applications
Job Segment:
Service Desk, Technical Support, Help Desk, Information Technology, Customer Service, Technology
Seniority levelEntry level
Employment typeFull-time
Job functionInformation Technology
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Negotiable