https://jobs.co.uk/job/service-desk-analyst-church-of-england--f50220ff-86bf-4e6c-b3bf-b91e33c9ac0c RSS feed for Service Desk Analyst at Church of England. en-gb Fri, 07 Aug 2026 21:26:16 GMT https://jobs.co.uk/job/service-desk-analyst-church-of-england--f50220ff-86bf-4e6c-b3bf-b91e33c9ac0c https://jobs.co.uk/job/service-desk-analyst-church-of-england--f50220ff-86bf-4e6c-b3bf-b91e33c9ac0c Fri, 07 Aug 2026 11:52:47 GMT Location: London | Salary: 10000-500000 Annual | Type: Permanent | The Service Desk Analyst is a key role within the Technology function, acting as the first and second line of support for end users across the organisation. The role is focused on delivering a high quality, customer centric support service aligned to ITIL best practice, ensuring incidents and service requests are resolved efficiently, within agreed Service Level Agreements (SLAs), and with minimal disruption to business services. The post holder will play an active part in incident, request, problem and change enablement processes, working collaboratively with internal teams and third party suppliers to restore service quickly, prevent recurrence of issues, and continually improve the end user experience. Responsibilities Be the first point of contact for staff needing IT help, responding via phone, email, self-service portal and occasional desk-side support. Record and manage support requests using the IT system, making sure they are logged correctly and handled in a timely way. Resolve common IT issues at first and second level, passing more complex problems to senior teams when needed. Take responsibility for seeing issues through to completion and keeping users updated on pro... Permanent