https://jobs.co.uk/job/service-desk-analyst-carbon-60--936f22c6-365e-4c4e-8d10-c8fc5289c6b4 RSS feed for Service Desk Analyst at Carbon 60. en-gb Fri, 21 Aug 2026 03:48:28 GMT https://jobs.co.uk/job/service-desk-analyst-carbon-60--936f22c6-365e-4c4e-8d10-c8fc5289c6b4 https://jobs.co.uk/job/service-desk-analyst-carbon-60--936f22c6-365e-4c4e-8d10-c8fc5289c6b4 Thu, 20 Aug 2026 11:53:07 GMT Location: Southwick | Salary: 10000-500000 Annual | Type: Contract | JOB ADVERT - Service Desk Analyst Job Title: Service Desk Analyst Location: Portsmouth Security Clearance: SC (or ability to obtain)We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests are handled efficiently and escalated to the relevant team, and contribute to the continuous improvement of our digital services. Key responsibilities Act as the first point of contact for users, providing high-quality customer support.Log, prioritise and categorise incidents and requests using Jira Service Management.Perform initial investigation and diagnosis, resolving issues where possible.Escalate incidents to resolver groups following defined workflows.Maintain accurate and clear records of all interactions.Use and improve knowledge articles in Confluence.Support major incident communication and coo... Contract