Negotiable
Overview
Be the first line of support. Solve problems. Keep people connected.Join us as a Service Desk Analyst and help deliver seamless IT support across Cadent.As our
Service Desk Analyst , you’ll be the first point of contact for colleagues seeking technical assistance. You’ll provide remote troubleshooting, resolve incidents, and ensure requests are routed correctly delivering a smooth and professional experience every time.This is a hands-on, customer-focused role where your communication skills, technical curiosity, and problem-solving mindset will make a real difference to how our teams work.
Responsibilities
Be the first point of contact for colleagues seeking technical assistance and provide remote troubleshooting.
Resolve incidents and ensure requests are routed correctly to deliver a smooth and professional experience.
Maintain a hands-on, customer-focused approach, leveraging communication skills, technical curiosity, and problem-solving mindset.
What you will bring
Experience in a Service Desk or technical support environment.
Strong communication and interpersonal skills.
Knowledge of Windows OS (10/11), Active Directory, Exchange, and Office 365.
Familiarity with ITSM tools (e.g. ServiceNow) and remote desktop applications.
Ability to troubleshoot across laptops, desktops, mobile devices, and common applications.
Organised, curious, and motivated to learn new technologies.
What’s In It for YouHere at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that’s why we’re committed to supporting our people to get the best out of themselves. For this role, we offer:
Annual bonus
Pension Scheme double matched up to a total of 18% of salary
25 days holiday, plus statutory days, and an option to buy more
An extra day off each year to celebrate life’s special moments
Career development with funded learning options
Flexible working and strong EDandI commitments
Generous family policies and flexible benefits
Retail discounts, gym access, and more
We support a healthy work-life balance and are open to flexible working options.
Diversity and InclusionDon’t meet every requirement? No problem! If you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – you may just be the right person for this role or other opportunities at Cadent.
We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men\u2019s Engagement Network (M.E.N) – can’t wait to welcome you!
What’s next?To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent, visit our website.
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Negotiable