Service Desk Analyst - Bristol

OverviewService Desk Analyst - Bristol at Experis UK. An established Bristol-based client seeks a new member of their Helpdesk team to support an internal user base of 700 people. This role is on-site in Bristol, five days a week, with a shift pattern from 7:30am to 5:00pm. Good benefits, training and career progression are offered with a competitive basic salary.

Responsibilities

Provide 1st line (and some 2nd line) support via phone, email or face to face.

Work to defined SLA targets as part of the Helpdesk team.

Support an internal user base, resolving IT issues related to Networking, Windows desktop environments, M365, and related technologies where applicable.

Collaborate with team members to ensure timely resolutions and effective user support.

Qualifications and Experience

Experience in a 1st line support role or a background in customer service with an interest and knowledge of IT areas (Networking, Windows desktop environments, M365).

Willingness to learn and participate in training opportunities provided by the employer.

Employment Details

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

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