Service Desk Analyst

Company InformationA well-established and growing organisation is seeking a Service Desk Analyst to join its internal IT team based in Colchester. This is a key opportunity for a Service Desk Analyst to play a vital role in maintaining reliable and secure IT services across the business.The successful Service Desk Analyst will join a close-knit IT team, working alongside senior technical professionals and gaining exposure to a wide range of technologies, infrastructure, and project-based work.This position may be subject to security clearance, including DBS and other relevant vetting processes.Service Desk Analyst - Roles and ResponsibilitiesAct as the first point of contact for IT incidents and service requests, managing tickets end-to-end within an ITSM systemTake full ownership of support queries from initial contact through to resolution as a Service Desk AnalystProvide hands-on support across Windows environments, Microsoft 365, and mobile platforms including Android and iOSTroubleshoot issues within a Microsoft 365 hybrid environment, including Exchange Online, Teams, SharePoint, Intune, and identity/access managementManage joiners, leavers, and internal role changes, ensuring secure and efficient access provisioningInstall, configure, and maintain IT hardware and software in line with internal standardsMonitor systems and respond to security alerts, supporting MFA, endpoint compliance, and access controlsWork closely with senior IT staff, gaining exposure to ..... full job details .....