https://jobs.co.uk/job/service-desk-analyst-brandon-james--1816ac1a-780f-4d33-bc3d-d62f731bfd36 RSS feed for Service Desk Analyst at Brandon James. en-gb Sat, 25 Apr 2026 17:21:37 GMT https://jobs.co.uk/job/service-desk-analyst-brandon-james--1816ac1a-780f-4d33-bc3d-d62f731bfd36 https://jobs.co.uk/job/service-desk-analyst-brandon-james--1816ac1a-780f-4d33-bc3d-d62f731bfd36 Sun, 19 Apr 2026 23:00:00 GMT Location: Mile End | Salary: £25000 - £30000/annum Comprehensive Benefits Package | Type: Permanent | Company Information A well-established and growing organisation is seeking a Service Desk Analyst to join its internal IT team based in Colchester. This is a key opportunity for a Service Desk Analyst to play a vital role in maintaining reliable and secure IT services across the business. The successful Service Desk Analyst will join a close-knit IT team, working alongside senior technical professionals and gaining exposure to a wide range of technologies, infrastructure, and project-based work. This position may be subject to security clearance, including DBS and other relevant vetting processes. Service Desk Analyst - Roles and Responsibilities Act as the first point of contact for IT incidents and service requests, managing tickets end-to-end within an ITSM system Take full ownership of support queries from initial contact through to resolution as a Service Desk Analyst Provide hands-on support across Windows environments, Microsoft 365, and mobile platforms including Android and iOS Troubleshoot issues within a Microsoft 365 hybrid environment, including Exchange Online, Teams, SharePoint, Intune, and identity/access management Manage joiners, leavers, and internal... Permanent