https://jobs.co.uk/job/service-desk-analyst-big-red-recruitment--5fc20ccc-48ba-4f01-b684-6d66e02abcc1 RSS feed for Service Desk Analyst at Big Red Recruitment. en-gb Tue, 21 Jul 2026 20:18:30 GMT https://jobs.co.uk/job/service-desk-analyst-big-red-recruitment--5fc20ccc-48ba-4f01-b684-6d66e02abcc1 https://jobs.co.uk/job/service-desk-analyst-big-red-recruitment--5fc20ccc-48ba-4f01-b684-6d66e02abcc1 Tue, 21 Jul 2026 11:52:03 GMT Location: Hinckley | Salary: 25000.00-25000.00 Annual | Type: Permanent | Ready to move past "have you tried turning it off and on again?"If you''ve done a solid year (or more) on an IT helpdesk and you''re starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you''ve been waiting for.This is a 1st Line Support role inside a large, well-established enterprise organisation where you''re trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn.You''ll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid - 2 days per week), supporting users across the UK. The environment is busy but supportive, and you''ll be exposed to real systems, real projects, and real responsibility.You''ll be the first point of contact for internal users.You''ll:Log, prioritise, and troubleshoot a wide range of issuesSupport technologies across Azure Cloud, CISCO networking, telephony, M365, and much moreTake more ownership of the calls you pick up, seeing issues through, not passing them offEscalate intelligently to 2nd and 3rd line when needed, working closely with senior engineersDeliver a genuinely high standard of service, aligned to SLAsYou''ll als... Permanent