https://jobs.co.uk/job/service-desk-analyst-belmont-recruitment--8851bba7-b9af-43f3-9fd1-f6cee4cff2e9 RSS feed for Service Desk Analyst at Belmont Recruitment. en-gb Sat, 19 Sep 2026 15:21:42 GMT https://jobs.co.uk/job/service-desk-analyst-belmont-recruitment--8851bba7-b9af-43f3-9fd1-f6cee4cff2e9 https://jobs.co.uk/job/service-desk-analyst-belmont-recruitment--8851bba7-b9af-43f3-9fd1-f6cee4cff2e9 Sat, 19 Sep 2026 11:53:20 GMT Location: Norwich | Salary: 17.00-17.00 Hourly | Type: Contract | Belmont Recruitment are currently seeking an experienced Service Desk Analyst for a temporary opportunity in the Norwich area. This is initially a three-month assignment, working 37.5 hours per week, Monday to Friday. Overview: The successful candidate will provide first-line IT support, acting as the main point of contact for IT incidents, service requests and technical queries. You will investigate, diagnose and resolve issues across hardware, software, applications and networks, ensuring incidents are handled efficiently and within agreed service levels. Main Duties: Provide first-line IT support for incidents, service requests and technical queries Record, classify and prioritise incidents in line with Service Desk procedures and SLAs Investigate and diagnose hardware, software, application and network issues Resolve incidents and provide workarounds where appropriate Escalate issues to specialist teams when required Provide technical advice and guidance to customers Monitor and track incidents through to resolution Install and configure desktop software Administer IT accounts and system privileges in line with security policies Essential Criteria: Previous experience workin... Contract