Service Desk Analyst

Service Desk Analyst

Location: Bristol, GB, BS16 1EJOnsite or Hybrid: HybridJob Title:

Service Desk AnalystLocation:

Stoke Gifford, Bristol + Hybrid Working ArrangementsCompensation:

£28,500 + BenefitsRole Type:

Full time / PermanentRole ID:

SF 64808At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Analyst at our Stoke Gifford, Bristol site.The roleAs a Service Desk Analyst, you’ll have a role that’s out of the ordinary. Within this role you will be supporting and providing an excellent 1st line support service for all software, hardware, and network issues to our customers, while at the same time developing a future career with Babcock International.Day-to-day, you’ll be responsible for answering calls, chats and service requests received to the Service Desk to the required standards.Capturing all interactions into our ticketing systemEscalate when appropriate to ensure a prompt restoration of serviceAdditional administration duties to support our 2nd line/3rd line teamsTo complete a variety of checks and monitoring activities on Babcock Infrastructure throughout the shift and as directed by the Shift SeniorThis role is full time, 37.5 hours per week and provides hybrid working arrangements with 3 days in the office based at Stoke Gifford, Bristol and 2 days working from home.Essential experience of the Service Desk AnalystCustomer service experience (face to face/over the phone)Previous service desk experience at an entry level or call centre experienceExperience using any form of ticketing system that captures customer informationExperience with systems such as Active Directory and Microsoft ApplicationsAn interest or strong passion for ITQualifications for the Service Desk AnalystWe value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.Security ClearanceThe successful candidate must be a sole UK National and able to achieve and maintain Developed Vetting (DV) security clearance for this role.Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).What we offerMatched contribution pension scheme, with life assuranceAccess to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+Employee share schemeEmployee shopping savings portalPayment of Professional FeesReservists in the armed forces receive 10-days special paid leaveHoliday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annuallyBe Kind Day enables employees to take one working day''s paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charityExcellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.Babcock InternationalFor over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.Job Segment:

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