Service Desk Analyst

Service Desk Analyst London (Hybrid) The Opportunity A global financial services organisation is seeking a skilled Service Desk Analyst to join their London-based IT team. This is an exciting opportunity to work in a dynamic, fast-paced environment, playing a key role in ensuring seamless IT support for business users. The Role As a Service Desk Analyst, you will: Provide 1st and 2nd line IT support to end-users via email, phone, and walk-ups. Troubleshoot and resolve hardware, software, and network issues. Manage incidents, service requests, and alerts through a ticketing system. Perform software deployments, routine maintenance, and user onboarding/offboarding. Ensure compliance with ITIL processes and documentation standards. Deliver outstanding customer service in a busy IT support environment. What We re Looking For 2 3 years experience in a busy IT Service Desk environment. Strong knowledge of Windows 10/11, Microsoft 365, Active Directory (on-prem and Azure), and Exchange Hybrid. Experience with Intune for device management (highly desirable). Familiarity with ITIL practices, change controls, and working in regulated environments (financial services experience advantageous). Excellent communication, problem-solving, and multitasking abilities. Enthusiastic, approachable, and confident in user-facing support. Working Pattern Hours: Monday to Friday, shifts covering 08 00. Weekly Hours: 33.75 hours, providing excellent work-life balance. ..... full job details .....