Service Desk Analyst

OverviewJoin to apply for the

Service Desk Analyst

role at

AQA

Join to apply for the

Service Desk Analyst

role at

AQA

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This range is provided by AQA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay rangeAre you fed up of only being contacted when people have a problem with their computer?

At AQA we have a Smart Bar in each of our offices, think Genius Bar but better. This is where you live. In fact, your proper job title in AQA is Service Desk and Smart Bar Analyst. You are central. Colleagues drop in to seek your expert advice and support or simply to say hello and talk about last nights telly.

Do you want something more than just answering calls every day?

You will be part of a team of 11 superheroes (6 in the Manchester office) who provide first line support across the whole business (4 different sites) - responding to daily queries via the smart bar, telephone and service desk portal - solving issues and problems but that is not all - oh no, far from it! As well as ensuring that approximately 1600 colleagues are able to create and run the GCSE and A Level exams - yes that is where you know AQA from - there are then another 1600 or so seasonal staff to supply and support. You may also be building laptops or ensuring that the meeting and conference rooms and office spaces are fully equipped and running smoothly. Is it fast paced? Let\''s just say, there is not much opportunity to sit down for long. It is not a remote role, you will be needed to man the Smart Bar generally 4 days in the office each week, sometimes 5 depending upon how many people need you

What\''s in it for me?

25 days annual leave (with additional office closure at Christmas)

a fantastic pension (up to 18.5% total contributions)

private medical insurance and a health care cash reward plan

the opportunity to join lots of network groups (LGTBQ+, neurodiversity, disAbility, empowering women, wellbeing, ethnic minority and more)

an onsite gym, yoga and games rooms and a subsidised café within an award winning newly refurbished office space

a number of training and development opportunities are open to you, including ITIL for example

involvement in various projects or continuous improvement

collaboration with other teams throughout the business

an awesome line manager (he made me add that bit!) and a really supportive, knowledgeable team.

How do I apply?

Read the full job description then upload your most recent CV with a cover letter explaining why you are the person we need.

AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone—regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background—is valued, respected, and supported to thrive. Come and be a part of it!

Applications will be reviewed as they are received and we will close the advert when we find the right person so apply sooner rather than later.

Interviews will be at the beginning of October in the Manchester office.

#CRE23

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service, Education, and Information Technology

Industries

E-Learning Providers, Education, and Primary and Secondary Education

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