Service Desk Analyst

On behalf of the Cabinet Office we are looking for a Service Desk Analyst (Inside IR35) for a 5 month contract. Hybrid working with 2 days per week required in York. The Cabinet Office supports the Prime Minister and ensures the effective running of government. The Cabinet Office is also the corporate headquarters for the government, in partnership with HM Treasury, and takes the lead in certain critical policy areas. More information about the Cabinet Office can be found on its website Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate. As a Service Desk Analyst your main responsibilities will be to:. Be the face of Live Service - providing first and second line support for all IT related issues, interacting with a diverse user base.. Process service requests.. Rotation between phone and IT portal ticket support, user facing assistance at Tech Hubs and the build of laptops andamp; smartphones.. Build, manage, support, asset track and maintain all associated hardware devices.. Track all incidents and service requests, prioritising as necessary and resolving within agreed timescales.. Create, issue and manage/maintain ..... full job details .....