Service Desk Analyst

Adecco are pleased to recruiting for a Service Desk Analyst to work within the Thames Valley Police ForceLocation: Kidlington, Remote Working (attendance to HQ to collect Tech)Contract Type: TemporaryDaily Rate: 150.00End Date: December 2026Working Pattern: Full Time, 37 hours per week Monday to Friday 8am to 4pmAre you a passionate and skilled Service Desk Analyst looking for an exciting new opportunity?Our client is seeking a dedicated individual to join their ICT team in Kidlington. This role is perfect for someone who thrives in a fast-paced environment and is eager to support end users with exceptional service.Key Responsibilities:Provide expert support, advice, and guidance to end users by efficiently diagnosing and resolving incidents in alignment with ITIL v3 Incident Management processes.Collaborate with various ICT technical support functions to ensure timely incident resolution and maintain service level targets.Communicate effectively with end users and ICT teams, ensuring updates are clear and informative throughout the incident management process.Take ownership of incident and service request lifecycles, striving to achieve outstanding customer satisfaction ratings.Act as a service recovery manager for high-priority incidents, maintaining communication with stakeholders to ensure business continuity.Essential Qualifications and Skills:A good standard of education along with ITIL v2 or v3 knowledge or qualification.Working experience within a service desk or ..... full job details .....