Service Desk Analyst

Get AI-powered advice on this job and more exclusive features.Accelero provided pay range

This range is provided by Accelero. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range

Direct message the job poster from AcceleroI Specialize In Building Data Engineering Teams Throughout London

Service Desk AnalystThe OpportunityWe’re seeking an experienced

Service Desk Analyst

with a strong track record of supporting ICT operations in a customer-focused environment. This role is ideal for someone passionate about delivering excellent IT support, driving efficiency, and making a real impact in how colleagues and stakeholders use technology.What You’ll Be DoingHandling and resolving service desk requests, ensuring issues are logged and tracked effectively.Collaborating with third-party suppliers to deliver technical support solutions.Supporting the security, scalability, and performance of IT systems.Providing

1st and 2nd Line support

for corporate devices including laptops, tablets, and mobile phones.Assisting colleagues with system usage and resolving technical issues.Maintaining accurate records of IT assets and contracts.Building knowledge in tools such as

Autopilot

and

Mobile Device Management

platforms.Continuously developing your technical skills to support systems and infrastructure.What We’re Looking ForStrong

customer-first mindset

with excellent communication skills.Ability to work independently and within a small, dynamic team.Proven experience in a

Service Desk or ICT support role .Self-aware, proactive, and committed to continuous improvement.A full driving licence and flexibility to travel to sites when required.What’s in it for You?Defined Contribution or Defined Benefit pension options (with life cover).25–30 days annual leave

plus bank holidays and the option to buy/sell days.Wellbeing support: sickness cover, critical illness, employee assistance, counselling, and health benefits.Ongoing training, feedback, and opportunities for professional growth.A supportive environment where your work truly makes a difference.Seniority level

Mid-Senior levelEmployment type

Full-timeJob function

Information TechnologyIndustries

Technology, Information and ..... full job details .....