Service Desk Analyst

Service Desk Analyst - Leeds (100% onsite, 5 days a week) - £25,000 - £35,000 + up to 20% bonusThe OpportunityWe''re looking for an enthusiastic and driven Service Desk Analyst to join a fast-paced IT support team based in Leeds. This is a fantastic opportunity for someone who enjoys helping people, thrives in a busy environment, and is looking to build a long-term career in IT.You''ll be supporting a large user base of 1000+ employees, working across a mix of technologies, and gaining exposure to both 1st and 2nd line support. With strong progression opportunities and a collaborative team environment, this is a great next step for someone looking to grow quickly.What You''ll Be DoingProviding 1st and 2nd line support to end users across the businessHandling 20-40 tickets per day in a busy service desk environmentTroubleshooting issues across hardware, software, and network accessSupporting users with: Windows and Mac OSOffice 365Active DirectoryVPN connectivityMobile devicesManaging tickets via ServiceNowSupporting device management using JamfDelivering excellent customer service on every interactionEscalating complex issues when needed and following through to resolutionWhat We''re Looking ForPrevious experience in a Service Desk or IT Support roleStrong knowledge ideally of the following: Windows OS and MacActive DirectoryOffice 365ServiceNow (or similar ticketing systems)VPN troubleshootingMobile device supportJamf (desirable)AzureAD/Excellent communication and customer ..... full job details .....