Service Desk Analyst (2nd Line)

Overview

As a competent Service Desk Analyst you will be able to provide IT consultancy services to the full range of FluidOne Chorley clients. You will effectively support clients as requested in a timely manner in line with the client’s support contracts.Responsibilities

Monitoring and maintaining systems and networksInstallation and configuration of systemsDiagnosing faults on both hardware and softwareSolving technical and application issues by phone, email or in personWalking clients through troubleshooting stepsRe-fitting and/or replacing of client hardwareSupporting updates and/or roll-outs for client applications (training of users as needed)Working to SLAsPrioritising and managing multiple open ticketsEstablishing good working relationships with clientsTake details of any problem or service requirement from clients even if they fall outside of your remit – then escalate these appropriately to the relevant teamTake ownership of tickets as appropriate and continue to own the task until completed even if elements of the work are delegated to othersAt times, be required to work out of the Office, at Client sites or our Core site. This will require travel, possible overnight stays and has potential for working out of office hours.Requirements

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients (up to senior management levels, using appropriate and professional language)Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer serviceAbility to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practiceProven experience in an IT Support Role and TeamBenefits

Subsidised health and dental careEmployee Assistance Programme (EAP)Life assurance (3x salary)Pension contribution – 5% company contributionGenerous holiday entitlementOne day off for birthdayHalf price internet connectivityDepartment incentivesHow To Apply

Send CV with covering letter to recruitment@fluidone.com with the job title as the subject field.FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or ..... full job details .....